Local Delivery is a free Social Security Scotland service that’s available across Scotland.

It’s a way for you to get person-to-person support with an application, or just ask questions about the application process.

Local Delivery appointments

A Local Delivery appointment is a meeting with one of Social Security Scotland’s specially trained client support advisers. This can happen at a time that suits you, and can take place:

• at your home
• at a venue in your local community
• over the phone
• through a video call

Local Delivery will normally arrange for you to speak with a client support adviser in your part of Scotland. You’ll get a chance to have a chat with your client support adviser before your appointment.

All Local Delivery appointments are private and confidential. If you ask for an in-person appointment, this will be held in line with current Covid guidelines.

Local Delivery appointments are a way to get support and information. They do not involve:

• benefit assessments
• medical examinations

A client support adviser will only ask about your personal circumstances if they need this information to help you.

During the appointment 

During a Local Delivery appointment, a client support adviser can:

• answer questions about applying for Social Security Scotland benefits
• go through applications and forms with you step by step
• help you submit applications and forms
• tell you what sort of supporting information you’ll need to provide

Although the client support adviser will try to help you as much as possible, they cannot:

• act as your representative
• give you general advice on issues like debt or housing
• help you with benefits that are not delivered by Social Security Scotland

However, if the client support adviser cannot help you, they’ll try to give you contacts for a service that can.

Client support advisers do not decide who will receive Social Security Scotland benefits, or help other staff make these decisions.

Contact the Local Delivery service 

To get support from the Local Delivery service, you need to contact Social Security Scotland and ask for an appointment. You can do this even if you have not submitted an application.

You can contact Social Security Scotland by post, webchat, or on our freephone number from any phone.

By webchat

You can contact us on webchat between 8am and 6pm, Monday to Friday (except for bank holidays):

• for general enquiries
• to check the progress of your application
• to let us know something's changed with your application

You can make a new application using the links below.

We can answer your questions quicker if we know your National Insurance number.

We'll never ask for your bank details through webchat.

By phone

Freephone: 0800 182 2222 between 8am to 6pm, Monday to Friday (except for bank holidays).

If you cannot call 0800 numbers from your mobile phone, you can call us for free from any payphone or landline.

If you're a British Sign Language user, you can use the Contact Scotland service to contact Social Security Scotland. 

If calling from outside the UK, call +44 (0)1382 931 000. This number is not free but you can ask us to call you back. You should check with your phone provider to find out about any charges.

Stay safe on the phone

We'll never phone you to take a payment. If you're not sure it is us calling, end the call and contact us on 0800 182 2222. We'll tell you if the call was from us.

By post

Social Security Scotland General Enquiries PO Box 10301 Dundee DD1 9FY