Volunteer Code of Conduct

Confidentiality: Everyone working for Cancer Card has a legal obligation to keep all data confidential.

This also applies to volunteers. It is essential that people can be confident that their personal information is kept safe and secure and that people maintain the privacy of the individual, whilst sharing information to deliver better services. Security and confidentiality of data applies to manual written records and administrative systems. All information held about a person is regarded as confidential. This includes: demographic/administrative data, e.g. name, address, postcode, telephone number, emergency contact details.

Some examples of a breach of confidentiality include:

• Mentioning to friends or relatives that someone you know has donated to Cancer Card
• Mentioning to friends or relatives that someone you know has volunteered with Cancer Card
• Mentioning to friends or relatives that someone you know has requested information from Cancer Card
• All Cancer Card staff, volunteers and sessional staff must meet the standards outlined within this information.

These requirements build on existing good practice. Everyone should seek to ensure that protection of a person’s confidentiality is built into all of Cancer Card services. Any breach of confidentiality will result in disciplinary action, which may lead to staff, volunteers, sessional staff being removed from their position. Everything practicable will be done to ensure the health, safety and welfare of all staff and volunteers whilst undertaking activities on behalf of Cancer Card.

Please keep the following in mind:

• If you are asked for personal information you may respond, ‘I do not know’ or ‘I am not at liberty to say’ and direct them to the charity's CEO.
• You must not: Exchange addresses and phone numbers with any of our service users or accept Facebook friend requests or other equivalent social media requests.

If you are unsure about any issues you should always check with the charity's CEO.

Personal property: Cancer Card does not accept any responsibility for loss or damage to personal property. Personal belongings should be kept to a minimum.

What to wear: Please wear comfortable, appropriate clothing (no offensive slogans etc). For some roles you will be issued with a Cancer Card t-shirt which should be worn whilst volunteering.

Mobile telephones/other devices: Turn your phone to silent when working. Do not use your mobile device to take photos and under no circumstances should any information or photographs relating to people, staff or volunteers be posted on social networking sites without media consent from Cancer Card.

Child Protection Procedures If you are concerned about anything you see or hear relating to a child or young people you must contact the charity's CEO on:

• Name: Ian Pirrie

• Mobile: 07767 382458

• Email: i.pirrie@cancercard.org.uk